Tag Archives: information systems technology

Help Desk Analyst

As a Help Desk Analyst, you’ll serve as the frontline support for resolving technical issues and inquiries from internal users. Your primary responsibility will be to provide timely and effective assistance, troubleshooting software and hardware problems, and guiding users through solutions. With your exceptional communication skills and technical expertise, you’ll document issues, track resolutions, and escalate complex problems when necessary. Additionally, you’ll play a key role in maintaining knowledge bases and creating user-friendly guides to empower users and enhance overall efficiency. Join our team and become an essential part of ensuring seamless operations and user satisfaction across our organization.

Compensation: $25/hour

Apply by 05/31/2024

Apply to paul.erdner@turnberrysolutions.com

Turnberry Solutions
9225 Indian Creek Parkway
Overland Park, Kansas 66210
United States

Communications Specialist I

This is an entry level position with emphasis upon formal and on-the-job training and gaining experience. Incumbent will learn policies, procedures and develop competency in the following areas.

Develops competency in the operation of a highly complex multi-channel system, in order to maintain continuous contact between Troop K Officers, other state, local and federal agencies, and fire and ambulance personnel in a wide geographic area.

Develops competency in accessing, operating, interpreting, disseminating, viewing and responding to numerous types of information quickly that is sent and received from: data entry terminals, the FBI’s National Crime Information Center (NCIC) computer system and its files; the National Law Enforcement Telecommunications System (NLETS); the Kansas Criminal Justice Information System (KCJIS); Kansas Department of Revenue (DOR); Regional Justice Information Service (REJIS) computer system; the SPIDER computer system; El Paso Information Center (EPIC) computer system; and the National Auto Theft Bureau, to exchange information on a worldwide basis and to provide support to a variety of law enforcement functions. These functions could involve operating as many as nine open windows on a minimum of three (3) computer monitors simultaneously. Monitors building alarms on site and the Topeka capitol area.

Develops competency in answering multiple emergency telephone lines to take information pertaining to criminal activity, life threatening situations, Safe School Hotline and vehicle accidents. Coordinates the response of emergency and/or maintenance personnel and equipment to prohibit further threat and destruction of life and property. Collects and disseminates a wide range of information concerning traffic laws, motor vehicle regulations, accidents or complaints from the public in order to provide assistance and emergency call out service. Provides communication coordination for severe weather, war related incidents or other hazards for responding state, federal, local and volunteer agencies.

Maintains detailed logs of individual traffic stops by recording and maintaining minute-to-minute logs of trooper and other state law enforcement activity records by entering information into a computer aided dispatch system. Completes required reports to maintain records for a public internet website containing media releases, follow up on KCJIS/NCIC 2nd hit confirmation requests and maintain statistical information in conformance with federal, state and agency policies. Updates manuals, files, reference materials and logs.
Obtains full access NCIC certification within six (6) months. Develops an expanded knowledge of the NCIC rules and regulations on file usage in order to provide technical support to other agencies.

Develops competency in closely monitoring weather conditions and periods of inclement weather, by requesting and relaying relevant information to Officers, Kansas Department of Transportation and other related agencies. Answers weather inquiries from the public, providing them with the Road Information hotline number, calls for emergency and/or maintenance personnel and equipment, and notifies State Emergency Preparedness and the Governor’s Office in case of disaster associated with the weather.
Provides access control and security of the facility after hours via radio and alarm surveillance. Projects a professional image by wearing and maintaining the Kansas Highway Patrol unit uniform. In emergency situations, may travel to field troop headquarters for dispatch purposes. Performs other reasonably related duties as required by the supervisor.

Compensation: $21.65 per hour

Apply by 04/30/2024

Apply online at https://jobs.sok.ks.gov/

Kansas Highway Patrol
122 SW 7th Street
Topeka, Kansas 66603
United States

Technology Support Consultant

The Kansas Bureau of Investigation is accepting applications to fill multiple IT Technology Support Consultant position. The KBI is an assisting law enforcement agency that supports the Kansas Criminal Justice Information Systems and all law enforcement agencies in the state of Kansas. Our IT environment exposes technicians to a variety of exciting enterprise systems, lab equipment and specialty devices. Working for the KBI provides a great sense of pride and accomplishment.

The primary responsibility of this position is to advise and assist computer users in a distributed computing environment. Work involves supporting computer and storage hardware, system software, and peripherals. Additionally includes troubleshooting local area (LAN) or wide area (WAN) networks. Exceptional customer service and communication skills are needed.

Experience with configuration of Network Switches, Virtual Environments, Active Directory/Group Policy, Linux, Server Backup Solutions, Patch Management, IIS Configuration are highly recommend. Additional experience with SANs, Scripting/Coding and other Enterprise systems are a plus.

Applicants are expected to have a passion for learning and a drive for success. The KBI Technology Support team is demanding at times and always rewarding.

Job Responsibilities may include but are not limited to the following:
Provides primary LAN/PC/Server support.
Provides application orientation and basic customer IT training.
Troubleshooting PCs, laptops, software, printers, drivers, faxes, and specialized agency applications.
Responds to employee questions by email, in-person, or over the telephone.
Assists customers in obtaining system repairs or conducting the repairs directly.
Recommends, installs, and configures new desktop systems. Ensures user requirements are met with regards to applications installed.
Ensures agency security policy is enforced by patching workstations and servers and following best security practices. Manages Antivirus solution on client and server side.
Assist provisioning new servers using traditional and virtual infrastructures. Evaluates application requirements and monitors servers to ensure that service level agreements are met.
Develops or maintains procedures and reference material for system operation and technical support. Develops, maintains and publicizes business and system procedures for system users. Develops and maintains training materials for users or system support staff.
Monitors server utilization and performance in a virtual and physical infrastructure.

ADDITIONAL DUTIES

Additional duties and responsibilities may be added to the position description at any time. The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Hourly Pay Range: $18.26 – $24.37 Note: Salary can vary depending upon education, experience, or qualifications. Apply online at https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211777&PostingSeq=1

Applications Developer III (209949)

Applications Developer III
Job ID #: 209949
Location: Topeka / Shawnee County
Job Posting Closes: Open Until Filled
Who can apply: Anyone
Unclassified Service
Full-Time
Benefits Eligible
Work Schedule: 8:00am – 5:00pm
Compensation: Hourly Pay: $36.74
________________________________________
Position Summary: This is advanced technical work in information systems analysis and application development. Serves as senior consultant and/or subject matter expert providing consultation to users and staff for the most complex problems. Work involves identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Functions as the top technical consultant for the organization in one or more highly specialized areas of application analysis, design, and programming by providing guidance, technical expertise and/or research services to others. Assignments are given in terms of expected results and are subject to occasional review.

For a full position description email request to KHP.Career@KS.GOV , please include the Job ID #. Apply online at https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=209949&PostingSeq=1

Qualifications:
Education: High School diploma or equivalent
Licensing: Valid Driver’s License

Special Necessary Requirements: C++, .NET, C#, ASP.NET, APEX, MSSQL, CSS, and JavaScript.
Ability to establish and maintain effective working relationships with subordinates, co-workers, customers and general public. Ability to speak clearly and concisely in person and on the telephone. Ability to communicate effectively, verbally and in writing. Ability to work with people of all skill sets and work in a team environment.
Successful completion of 24 hours in computer science coursework or certification and three years experience coding, testing, and debugging application programs or four years experience coding, testing, and debugging application programs.

Post-Offer, Pre-employment Requirements: Must submit to and pass a thorough background investigation and security clearance(s), including fingerprints. Ability to listen, comprehend, respond, speak clearly and concisely verbally and in writing; drive a vehicle, lift computer equipment and other objects up to 30 lbs, bend, kneel, stoop, reach with your body, arms and/or legs, perform repetitive motions with one or more extremity, move in confined areas and sit for long periods of time.
________________________________________
Contact Information: Timothy Kurowski
Email: Timothy.Kurowski@KS.GOV
Phone: 785-368-8082

Public Service Administrator II (211634)

Public Service Administrator II
Job ID #: 211634
Location: Topeka / Shawnee County
Job Posting Closes: Open Until Filled
Who can apply: Anyone
Unclassified Service
Full-Time
Benefits Eligible
Work Schedule: 8:00am – 5:00pm
Compensation: Hourly Pay: $24.00
________________________________________
Position Summary: This is a specialized and semi-technical position that is involved with a wide variety of agency programs. Supporting the agency programs to help them meet their objectives in a distributed computing environment is a vital role this position fulfills. Planning, deploying, and maintenance of the agencies PC’s and other peripherals such as phones, and giving input to the Information Systems Manager on improving the processes and ways IT can be leveraged to improve overall efficiency are critical to the level of success of this unit. Works support for issues for the applications for the video monitoring platform or access control in support of the Capital Police Monitoring Center. These applications include: the C-CURE 9000 Building Management System to manage access control card readers and the FLIR Latitude VMS for monitoring video cameras. Works troubles calls, prioritizing a response, and dispatching to the appropriate technicians (OITS, DoFM, KHP, or contracted vendor). Resolution process includes keeping the reporting agency informed of any potential charges, the status of the resolution, and working with accounting to ensure outside agencies are invoiced appropriately. Assists Information Systems Manager with current projects by preparing reports, documents, and tracking status updates. Stays current with KITO office to ensure compliance on reported projects. This includes, but is not limited to, departmental, agency-wide, or inter-agency projects (KITO reportable and others). Provide assistance to the Information Systems Manager with scheduling service calls, reporting, inter-departmental activities, and coordinating between various entities. Responsible for the design and implementation of certain administrative operations in order to accomplish the work unit’s responsibility. Provide assistance with activations and support on various agency devices up to and including mobile phones, laptops, and desktops while working with and supporting the Help Desk team. Oversees the voice, data and wireless communication requests, primarily with OITS (new circuits or trouble reporting). Works as a vendor liaison, acquiring information, receiving equipment, and resolving disputes when required. Completes purchase orders, vouchers, bills and forms to approve merchandise and/or reimbursement or to make payment for services and goods such as (IT devices, DTaaS, NaaS, and mobile accessories). Maintains valid tracking of all expenditures and receipts. Prioritize and/or organize requests for service, trouble tickets and maintenance of building, and security technicians. Develops and monitors processes to make sure all requests are performed timely and in order. Generates reports to the Information Systems Manager.

For a full position description email request to KHP.Career@KS.GOV , please include the Job ID #. Apply online at https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211634&PostingSeq=1

Qualifications:
Education: High School diploma or equivalent
Licensing: Valid Driver’s License

Minimum Qualifications: One year of experience in providing direction necessary to implement the objectives of an agency, program or organizational unit. Ability to establish and maintain effective working relationships with co-workers, customers, and supervisor. Must be a highly organized individual with the ability to function efficiently without constant supervision. Proficient writing skills and the ability to articulate technical processes in written format is critical. This position will assist the CIO. Communicate effectively with internal and external contacts both verbally and in writing.

Preferred Qualifications: Highly desired: Three years experience working with I.T. related processes.

Post-Offer, Pre-employment Requirements: Applicant must complete the state project management process within one year of appointment. Must pass a through background investigation, and security clearance (no felony record) including fingerprinting. Ability to lift up to 50 lbs. and carry PC equipment. Ability to bend, stretch, twist, or reach with your body, arms and/or legs.
________________________________________
Contact Information: Omar Macias
Email: Omar.Macias@KS.GOV
Phone: 785-291-3735

Technology Support Consultant II (211468)

Technology Support Consultant II
Job ID #: 211468
Location: Salina / Saline County
Job Posting Closes: Open Until Filled
Who can apply: Anyone
Unclassified Service
Full-Time
Benefits Eligible
Work Schedule: 8:00am – 5:00pm
Compensation: Hourly Pay: $27.60
________________________________________
Position Summary: This is a technical position advising and assisting computers users in a distributed computing environment. Involves computer hardware and software support on Microsoft Windows and other operating systems with commercial and custom software packages. This includes planning, deploying, and maintaining the agencies PC’s and other related peripherals. This position works with the Help Desk support team to resolve help desk phone calls or request and tracks the resolution to these requests with accuracy and documentation in a help desk ticket database. Requires daily interaction with users experiencing problems and difficulties with Microsoft Windows desktops and laptops and those system’s various applications in an effort to provide resolution to issues andor provide training. Provides feedback on improving the processes and ways IT can be leveraged to improve overall efficiency.
This position will be required to participate in after hours support, based on a rotating schedule between other members of the Help Desk team.

Job Responsibilities may include but are not limited to the following: Essential Tasks – User Platform (single user) – hardware; system, utility and office automation software. 1. Help Desk Phone Support. 2. Laptop Mobile Support. 3. Desktop Application Support. 4. Federal Motor Carrier Support. 5. User Training. 6. Anti-Virus, Anti-Spam – Adware support and user authorization application access. 7. Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.

For a full position description email request to KHP.Career@KS.GOV , please include the Job ID #. Apply online at https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211468&PostingSeq=1

Qualifications:
Education: High School diploma or equivalent
Licensing: Valid Driver’s License

Minimum Qualifications: Six (6) months advising and assisting computer users in a distributed computing environment. Ability to speak clearly and concisely in person and on the telephone. Ability to establish and maintain effective working relationships with KHP and other state employees. Ability to communicate effectively, verbally and in writing. Ability to work with people of all skill sets and work in a team environment.

Preferred Qualifications: Prefer 1 to 2 years working with PC’s operating systems of Windows based products. Two years I.T. training resulting in degree, diploma or certification.

Post-Offer, Pre-employment Requirements: Must submit to and pass a thorough background investigation and security clearance(s), including fingerprints. Ability to listen, comprehend, respond, speak clearly and concisely verbally and in writing; drive a vehicle, lift computer equipment and other objects up to 30 lbs, bend, kneel, stoop, reach with your body, arms and/or legs, perform repetitive motions with one or more extremity, move in confined areas and sit for long periods of time.
________________________________________

Contact Information: Paul Williams
Email: Paul.Williams@KS.GOV
Phone: 785-296-5960

Technology Support Consultant II (211469)

Technology Support Consultant II
Job ID #: 211469
Location: Topeka / Shawnee County
Job Posting Closes: Open Until Filled
Who can apply: Anyone
Unclassified Service
Full-Time
Benefits Eligible
Work Schedule: 8:00am – 5:00pm
Compensation: Hourly Pay: $27.60
________________________________________
Position Summary: This is a technical position advising and assisting computers users in a distributed computing environment. Involves computer hardware and software support on Microsoft Windows and other operating systems with commercial and custom software packages. This includes planning, deploying, and maintaining the agencies PC’s and other related peripherals. This position works with the Help Desk support team to resolve help desk phone calls or request and tracks the resolution to these requests with accuracy and documentation in a help desk ticket database. Requires daily interaction with users experiencing problems and difficulties with Microsoft Windows desktops and laptops and those system’s various applications in an effort to provide resolution to issues andor provide training. Provides feedback on improving the processes and ways IT can be leveraged to improve overall efficiency.
This position will be required to participate in after hours support, based on a rotating schedule between other members of the Help Desk team.

Job Responsibilities may include but are not limited to the following: Essential Tasks – User Platform (single user) – hardware; system, utility and office automation software. 1. Help Desk Phone Support. 2. Laptop Mobile Support. 3. Desktop Application Support. 4. Federal Motor Carrier Support. 5. User Training. 6. Anti-Virus, Anti-Spam – Adware support and user authorization application access. 7. Completes special projects and performs other duties as assigned including but not limited to ensuring the agency is adequately staffed during and immediately following natural and/or manmade disasters, infectious disease outbreaks, and/or acts of terrorism. Assists other employees in the work unit in accomplishing assignments as necessary.

For a full position description email request to KHP.Career@KS.GOV , please include the Job ID #. Apply online at https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=211469&PostingSeq=1

Qualifications:
Education: High School diploma or equivalent
Licensing: Valid Driver’s License

Minimum Qualifications: Six (6) months advising and assisting computer users in a distributed computing environment. Ability to speak clearly and concisely in person and on the telephone. Ability to establish and maintain effective working relationships with KHP and other state employees. Ability to communicate effectively, verbally and in writing. Ability to work with people of all skill sets and work in a team environment.

Preferred Qualifications: Prefer 1 to 2 years working with PC’s operating systems of Windows based products. Two years I.T. training resulting in degree, diploma or certification.

Post-Offer, Pre-employment Requirements: Must submit to and pass a thorough background investigation and security clearance(s), including fingerprints. Ability to listen, comprehend, respond, speak clearly and concisely verbally and in writing; drive a vehicle, lift computer equipment and other objects up to 30 lbs, bend, kneel, stoop, reach with your body, arms and/or legs, perform repetitive motions with one or more extremity, move in confined areas and sit for long periods of time.
________________________________________
Contact Information: Paul Williams
Email: Paul.Williams@KS.GOV
Phone: 785-296-5960

IT Tech Support

Assists in the installation, operation and maintenance of computer hardware, operating systems, applications software and both data and voice communications relating to Casino gaming.

Starting is $15/hour. If you have past experience it would certainly be considered. We have a $1000 sign-on bonus! PAID Health & Life Insurance! Dental & Vision plans is offered. Earn 16 days paid vacation in your first year!

Simply go online to apply. www.sacandfoxcasino.com. You can also email your resume to ssimon@sacandfoxcasino.com. You may also contact Shelly Simon, HR Specialist at 785-467-8000, ext 8500, Monday – Friday, 8:30 a.m. – 4:30 p.m.

Service Desk Technician #210779

The KBI is accepting applications to fill a Service Desk Technician I for the midnight to 8am shift, Sunday – Thursday.

As a Service Desk Technician I, you will be expected to provide support in a computer help desk/service desk environment. This position is assigned to the Information Technology Section. The Computer Help Desk/Service Desk must be adequately staffed to cover three shifts and it is operational 24x7x365.

Job Responsibilities may include but are not limited to the following:

Provide support in a technical computer help desk/service desk environment;
Assist KBI agents, law enforcement officers, and KBI and KCJIS users with day-to-day operational and communication needs;
Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization;
Answer calls from the public and the Kansas Crime Line;
Maintain policy and procedures to support operations for the Computer Help Desk/Service Desk;
Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security;
Provide support for all telecommunication needs of the KBI;
Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.

Compensation: $19.16/hour + a 10% security and shift differential.

Apply online at https://admin.ks.gov/offices/personnel-services/jobs