Tag Archives: information systems technology

Operations Technician I


Provides help desk level 1 support services, escalating requests to higher level as needed. Follows procedures and processes for resolution of service requests. Ensures daily jobs are completed on time, verifying accuracy, ensuring proper record keeping and communications are maintained. Responsible for monitoring systems and network, data storage, data protection, disaster recovery, and other Data Center resources as assigned.

1st Shift, Monday – Friday

Essential Duties & Responsibilities

Ensures daily file transmissions complete on time, following standard operating procedures. Communicates to supervisors any discrepancies and contacts appropriate staff for guidance to resolve issues in a timely manner.
Provides help desk level 1 support, following operating procedures to resolve requests in a timely manner, and escalating as needed by creating service requests in ticketing software and assigns to proper personnel.
Monitors assigned data center hardware and software. Responds to automated alerts and emails by following the departments stand operating procedures. Troubleshoots problems as needed, escalating to next level of support, vendors, and ensuring supervisors are aware.
Responsible for the printing of scheduled notices, statements, and reports, including quality control of the printed output. Distribute computer generated reports, notices, and statements and ensure distribution accuracy.
Bring ideas and recommendations for improvements to operations procedures, processes, and monitoring of the data center assets. Participate in special projects such as Disaster Recovery tests and testing of new systems.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.


High school degree or equivalent.
Basic knowledge of help desk, operations, or Information Technology.
Ability to communicate with co-workers, supervisors, vendors, and repair personnel for both in person and by telephone. Effectively explain technical processes and issues to non-technical personnel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply online at https://recruiting.ultipro.com/CAP1013CFSB/JobBoard/ada3546e-106b-c2dd-2adf-f890e5898b51/OpportunityDetail?opportunityId=4871a981-7470-49bd-9794-f31ac2caca07.

Listing expires on Monday November 15th, 2021

Service Technician

As a Service Technician at Double Check Company, no single day will be the same!

Individuals will be immersed in all aspects of repairing, calibrating, testing, and upgrading the hardware and software at our clients’ locations. We are looking for prospects that are mechanically inclined, hard-working, and positive. We also ask that applicants are eager to learn, as Double Check is prepared to provide in-depth training. Travel is required and applicants will be asked to obtain a Commercial Drivers License (CDL).

Applicants will be considered for the position at $20 per hour. Should the individual bring relevant qualifications to the table the amount could be higher. Part-time work is available, while in school. Double Check Company provides in-house training and is prepared to offer a full-time position should the applicant meet requirements. As a full-time employee, Double Check offers a competitive benefits package that can be tailored to each individual. We offer lots of options, flexibility, and top-rated security.

Apply online at https://www.dblchk.com/careers. Interested individuals can also email dblchkcompany@gmail.com with any questions and a current resume!

***Kansas City, MO is our headquarters. We also have branches in Wichita, KS, Manhattan, KS, Hutchinson, KS, and Enid, OK.

Listing expires on Monday October 25th, 2021

Mobile Expert

We are looking for the VERY BEST in sales and customer service, and hiring for part-time and full time sales positions paying up to $9/hour plus commission and monthly bonus opportunities.
Sales and/or customer service experience requires, bilingual skills are a plus! Must have weekend availability.

Stop by our Metro by T-Mobile store at 2603 SW 21st Suite B, Topeka, Kan. 66604 to fill out an application. Let us know why you would be an asset for our team!

Listing expires on Saturday October 23rd, 2021

Technology Support Consultant II

Position Summary: Assists in administering Microsoft Server network. Install, configure, patch and maintain network operating systems, Assists with agency network security programs and reports any breach of security to the security administrator. Provides technical support throughout the agency via the helpdesk. Responsible for collecting server statistics and preparing reports to facilitate capacity planning.

Job Responsibilities may include but are not limited to the following:
• Assists with administering Microsoft servers. Ensures compatibility requirements between central office and the facilities. Manage server utilization/performance studies to ensure network services are adequate and recommends appropriate actions.
• Primary Tier 2 desktop support for Norton Correctional Facility and Norton Correctional Facility East in Stockton.
• Plan, configure and ensure adequate data backups are being performed on a daily basis. Responsible for installing and managing virus software system wide.
• Develops and provides training materials on multiple levels of applications software and technology hardware. Assists with desktop image management. Provides central program support and trouble shooting, downloading software via the Internet to install or reinstall software programs to enable data to be exchanged with a central data warehouse. Diagnoses and repairs equipment utilizing in-house tools, and works with vendors to resolve advanced support issues.

Compensation is $20.13/hour. Please apply online at https://www.jobs.ks.gov Please reference vacancy number 201416.

Listing expires on Wednesday October 20th, 2021

Technology Support Consultant III

Position Summary: This position is primarily responsible for administration, implementation and recommendations of Information Technology Systems for Lansing Correctional Facility. The primary responsibilities include Domain Administration, Network Server Administration, hardware and software support of PC based systems with an emphasis on quality user support. This position will also supervise the Technology Support Consultant II’s at the Lansing Correctional Facility. This position may be requested to provide assistance outside the immediate region. This position may also be called upon to participate in other division lead initiates that benefit the department.

Job Responsibilities may include but are not limited to the following:
• Participate in organization’s strategic planning; identify opportunities for IT to contribute to business objectives
• Train, coach or mentor individuals performing IT functions, to accomplish tasks and enhance development of skills and abilities. Recruit, hire, retain, supervise, or support the professional growth of individuals performing IT functions
• Define or plan projects to improve information systems or to support the organization’s business functions with information technology, consistent with the organization’s strategic IT plan, information architecture and technological direction. Using assigned project resources (staff, space, equipment and funds) and coordinating involvement by managers, stakeholders, and users, produce or document system additions or changes which meet project objectives and quality standards. Apply assigned resources to complete IT projects on schedule and within budget; produce required management reports and make project presentations
• Identify, document or present alternative ways to meet the information requirements,; conduct, document ore present market research and studies of technical feasibility, risk, cost/benefit and architectural conformance for each; select or recommend selection of one solution
• Provide user support to the employees of the KDOC and community partners within the Northern Parole Region. This support may be accomplished via phone, remote capabilities, group training environment, or in any other way deemed appropriate to provide quality and efficient support.

Salary is $42,806.40. Please apply online at https://www.jobs.ks.gov Vacancy Number 201071.

Listing expires on Thursday September 23rd, 2021

Network/IT Administrator

Local law firm looking for a network/IT administrator to fill an immediate opening.

Responsibilities include, but are not limited to:
• Installing and configuring computer hardware, software, systems, networks, printers and scanners;
• Monitoring and maintaining computer systems and networks;
• Responding in a timely manner to service issues and requests;
• Providing technical support across the office;
• Setting up accounts for new users;
• Repairing, replacing, and testing of equipment, as necessary;
• Preparing website with proper coding and content pertinent to company business needs; and
• Updating malware protection devices to prevent viruses or computer hacking.

Job Type: Part-time
Schedule: 10-15 hours per week
Compensation: Hourly
Location: Topeka, Kansas
Work Remotely: No

If interested, please submit a resume and letter of interest to Taylor Meeks at meeks@wrglaw.com or to Brandi Jones at brandi@wrglaw.com.

Listing expires on Saturday September 11th, 2021

Field Service Technician 1 or 2

As Field Service Technician you will be responsible for the repair and service of document handling equipment, mailing systems, software, and other office equipment. This includes, but is not limited to; Mail Machines, Folder/Inserters, Letter Openers, Address Printers, and Shredders. This job is primarily customer facing at businesses in Topeka and the surrounding area. Our office is based out of Lenexa, but as the Topeka area technician you would be primarily located in that territory. A dependable, customer service focused person, with strong electro-mechanical and PC skills is the ideal candidate for this position.

We are hiring for both a Topeka technicians and for a Kansas City area technician. Compensation ranges from $15.30 to $19.40/hour.

Apply at https://www.ziprecruiter.com/job/a8748bc4.

Listing expires on Thursday August 12th, 2021

TAC Network Specialist

Position Summary: Mercury Broadband is seeking a Technical Assistance Center Network Specialist to proactively address network-related issues, providing support to all divisions of the Company. The ideal candidate will possess experience with PC repair, networking, and supporting end-users in both an office and field environment. Candidates for this role would also possess leadership and time management skills. This position will provide on the job training and teach the skills required to be promoted within the Company.

Location: Topeka, KS
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health and Dental Insurance, 401K, Paid Time Off, Paid Training

Key Responsibilities:

Assist the Field Services and Field Operations teams with network related tasks and responsibilities

Assist the Customer Team with complicated network related tasks and responsibilities

Manage communication with high-value clients and customers

Configure assets to be deployed at customer locations

Audit accounts for high-value customers to ensure the technical aspects of installation are performed properly

Communicate with and assist high-value customers with any technical support needs

Monitor the network and respond to outages, coordinating with NOC, Support, Field Services, and Technicians

Skills and Requirements:

Ability to communicate effectively, both orally and in writing

Advanced computer skills and proficiency Office 365 applications

Experience with Networking, Subnetting, and CRM management

Firm understanding of internal operations and project management

Knowledge and ability to operate, configure, and assist with routers, switches, computers, and related peripheral devices

Self-motivated with a pro-active approach to identifying and handling problems

Strong attention to detail

Education Requirements:

High School Degree or Equivalent

Associates Degree in PC Repair, Networking, or 2+ years relevant industry experience

COMP TIA A+ Certification or equivalent experience

CCNA Routing and Switching or relevant certification preferred

Apply online at: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fc2f2a34-620e-457f-bd34-0485b4a67960&ccId=19000101_000001&jobId=403622&source=LI&lang=en_US&selectedMenuKey=CareerCenter.


Listing expires on Thursday July 29th, 2021

IT Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not an exhaustive list of all responsibilities, tasks, knowledge, or skills required for the position. Other duties may be assigned.

• Education Requirement(s): Must have a minimum of a completed technical school course of study in Information Technology or related or relevant field.
o Education Preferences: Associate’s (or higher) degree in Computer Science, Information Technology or relevant field.
• Experience Requirement(s): Must have a minimum of 1 year of relevant Information Technology experience with increasing levels of responsibility that demonstrate interpersonal, technical, and leadership qualities necessary for success in overseeing some complex areas of Information Technology.
o Experience Preferences: Must have a minimum of 3 years of relevant Information Technology experience with increasing levels of responsibility that demonstrate interpersonal, technical, and leadership qualities necessary for success in overseeing complex areas of Information Technology.
• Supervisory Experience Requirement(s): N/A
o Supervisory Experience Preferences: N/A
• Certification Requirement(s): N/A
o Certification Preferences: Networks+, Security+, and any other relevant industry certification
• Driver’s License Requirement(s): Must possess a valid Kansas Driver’s license.
• Insurance Requirement(s): Must be eligible for company insurance coverage.
• Reading & Writing Ability Requirement(s): Must have the ability to read, analyze, and interpret technical documents, instructions, data and information, respond to common inquiries, requests and complaints, and to solve practical and technical problems.
• Math Ability Requirement(s): Must have the ability to understand and apply standardized mathematical formulas, principles, and methodology to technological problems and processes.
• Other Ability Requirement(s):
• Computer Proficiency Requirement(s): Must be proficient in the installation, configuration, and maintenance of computer systems and peripherals.
• Specific Knowledge/Skills Required: Must possess a firm knowledge of computing, networking, and software principles and practices.
• Ability to pass all required screening processes is necessary.


• Be a positive role model for others, treat others with courtesy and respect, and demonstrate professionalism at all times.
• Possess the ability to work independently and with minimal supervision.
• Accomplish both personal and organizational goals by considering varying viewpoints and suggestions, and demonstrating the desire to explore opportunities that positively contribute to the quality of SLI services and business functions.
• Demonstrate the ability to coach and motivate clients and coworkers to achieve to the best of their ability.
• Demonstrate initiative and do not allow barriers to stand in the way of goal achievement.
• Identify potential issues, apply sound judgment, and make clear recommendations for solutions to problems.
• Handle stressful situations and changes with an even temperament and flexibility.
• Ensure adherence to licensing requirements, CARF standards, and all local, state, and federal laws.

• Understand and support the organization’s mission, philosophy, and code of ethics.
• Demonstrate support for each person’s needs, choices, and participation in the community.
• Respond in a timely, professional, and positive manner to all clients, families and guardians, coworkers, stakeholders, and oversight entities.
• Interact with persons served professionally and respectfully at all times and respond to their needs in a dignified and timely manner.

• Report necessary information to supervisor(s) in a timely manner. Use all forms of communication, such as written, e-mail, incident reports and personal contact.
• Understand instruction from supervisor(s) and carry out instruction with minimal supervision. Contact supervisor(s) when clarification is needed.
• Communicate with all departments, as needed, to ensure the needs of the clients, the staff, and the organization are being met.
• Provide clear, concise, and detailed communication, both verbally and in written reports, documentation, and correspondence.
• Prepare reports on hardware and software issues as necessary.

• Display a team-oriented approach through collaborative group effort, in order to achieve a common goal.
• Function as an active team member of SLI to provide a high quality of service and support. Share relevant and necessary information with team members/coworkers.
• Resolve any disputes that may occur objectively, expediently, professionally, and with integrity
• Work in cooperation with others, participating equally in shared responsibilities and tasks.
• Demonstrate flexibility, a willingness to collaborate, and an individual commitment to a common group goal.
• Participate in scheduled team meetings.
• Assist in the development of processes and systems that allow that facilitate the highest level of work efficiency, effectiveness, and productivity.

• Refer to and follow all SLI policies and procedures.
• Report all violations of policies and/or procedures in a timely manner.
• Adhere to the organization’s code of ethics, as well as illness, incident, and accident reporting procedures.
• Adhere to confidentiality and privacy practices
• Provide services in accordance with SLI corporate policy and procedure and within standards for licensing and accreditation.

• Follow SLI’s dress code and represent the organization in a professional manner at all times.
• Be a positive role model and represent a solid public image for constituents and the organization by exhibiting appropriate behavior, dress, and hygiene.
• Participate in community and civic organizations as assigned.
• Immediately report all press inquiries to the Vice President of Development or the CEO.

• Follow assigned work schedule and attend all required trainings and meetings.
Notify supervisor(s) of tardiness and absences as soon as possible prior to the shift, training, or meeting.
• Request for time off from set schedule should be submitted to supervisor(s) in a timely manner. Illness or emergency leave will be submitted upon return to work.
• Complete leave requests according to policy and do not abuse leave policy.
• Use work time productively.
• Salaried staff expected to work whatever time necessary to complete job duties; at times, weekends and nights may be required.
• Hourly staff must follow assigned work schedule and hours, unless variation approved by supervisor(s).

• Complete all paperwork in a timely, detailed, and accurate manner, ensuring adherence to deadlines.
• Ensure, if applicable, that staff supervised complete responsibilities as assigned.
• Prioritize and manage job responsibilities efficiently and effectively.
• Respond in a timely manner.
• Utilize resources as efficiently as possible.
• Maintain detailed documentation and data in an organized manner.

• Handle stressful situations and change with an even temperament and flexibility.
• Demonstrate a sensitivity to, an understanding of, and a willingness to adapt to a variety of communication, learning, and working styles.
• Respond and adjust to changing ideas, responsibilities, expectations, strategies, and processes.
• Demonstrate strong communication, creative thinking, and problem-solving skills.
• Display an optimistic outlook when attempting to overcome challenges.

• Apply sound judgment and make clear recommendations for solutions to problems.
• Act to ensure the health and safety of all SLI clients, staff, and visitors.
• Plan strategically and make decisions by utilizing all relevant data.
• Display empathy, demonstrate cultural competency, and recognize and celebrate diversity.
• Practice active listening, elicit information, and be open to suggestions and new ideas.
• Seek out reliable information with which to base decisions.
• Accept and provide constructive criticism in order to improve performance.
• Exercise discretion and independent judgment. Install and configure the organization’s servers and networks, performing setup, enhancement, and maintenance tasks.
• Ensure that employees’ work stations can successfully connect to networks and access business-critical data at all times.
• Configure network security settings and connect peripheral devices, like printers and scanners that are used by multiple users.
• Ensure that data is correctly stored and easily accessible.
• Adjust permissions as necessary and maintain data security and integrity during migrations, backups, and day-to-day use.
• Provide direct support to users across the organization.
• Set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
• Assist in maintaining information security throughout the organization.
• Support the IT department and organization by troubleshooting systems and hardware, particularly after update or migration.
• Identify issues with new hardware or software and works with users to quickly resolve issues and prevent delays.
• Must be proficient with installation, configuration, security and maintenance of Microsoft Windows, Windows Server, Exchange Server, Microsoft Office software, and Office 365 products.
• Ability to use, install, and update required and/or requested productivity software as needed.
• Ability to install, analyze, troubleshoot, diagnose, repair, and maintain computers, cell phones, laptops, tablets, and peripheral hardware and software.
• Ability to install, analyze, troubleshoot, diagnose, repair, and maintain company network, to include firewalls, routers, switches, access points, NVRs, DVRs, cameras, access control systems, IP phones, and any other devices as required.

• Complete required orientation and training in a timely manner.
• Inform supervisor(s) of additional training goals and needs.
• Provide specialized training and mentoring to ensure continued staff growth and development within assigned department.
• Assist in user training for general and specific skills.

Salary ranges from $30,000-$50,000; $500 hiring bonus; health/dental/vision/AFLAC, life insurance, direct deposit, KPERS, annual wage increase, EAP, tenure bonuses and  safety incentives. Apply online at www.slitopeka.org (under the employment tab).

Listing expires on Thursday July 15th, 2021

Helpdesk Technician

AU is seeking a Help Desk Associate for a client in Topeka, KS. This individual will be responsible for Tier 1 phone support. This individual will support and troubleshoot laptops, desktops, printers, etc. Mainly Microsoft environment, so experienced with Active Directory/Exchange is a huge plus.
-Serve as the first point of contact for customers seeking technical assistance over the phone or email
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestions by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures

Salary ranges from $30,000 too $35,000 annually. Email resume to drew@abbott-unlimited.com

Listing expires on Monday July 5th, 2021