All communication with applicants will be done via email. Please check your email on a daily basis.
Who we are and what we do
Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety and service that play a vital role in delivering the nation’s freight. Together, we help move goods and materials that sustain life and support local, national and global economies. Our rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.
What we believe
At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion. As members of the BNSF community, our employees are entitled to:
be treated with dignity and respect.
have equal access to tools, resources, training and development opportunities.
have equal opportunity to achieve their full potential.
We model the way through our leadership, our BNSF Diversity Councils, our eclectic Business Resource Groups, our deep involvement and investment in the communities we serve and through training programs. Our actions create an inclusive, open and collaborative workplace that encourages diverse perspectives in all interactions.
SAFETY
At BNSF, Safety is a core value of how we do business. Each and every day, our employees are committed to approach one another about safety, which is key in realizing our vision. Employees are also expected to comply with company and federal safety & health regulations, safety rules & policies, as well as procedures that guide work practices to reduce risk to exposure. Such work practices include but are not limited to wearing required safety equipment, responding to safety concerns, and taking appropriate actions in the event of an emergency.
DUTIES/RESPONSIBILITIES
Duties include, but are not limited to, responding to questions from employees and/or customers; identifying and implementing solutions; interpreting information and applying rules and agreements; initiating and processing correspondence via various communication channels; investigating and solutioning; and maintaining confidential information.
Employees will be assigned to one of these Revenue & Disbursement Management teams. More specific job responsibilities can be found below for each team.
ACCOUNTS RECEIVABLE:
The duties of a Accounts Receivable Representative include customer calls and correspondence in a fast paced goal oriented collections department. Specific duties include, but are not limited to:
Providing customer service regarding account issues – process customer refunds, resolve client discrepancies, short payments, invoice dispute resolution and cash application issues.
Responsible for monitoring, maintaining and documenting assigned accounts- internal and external customer calls, tasks and facilitating meetings.
Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of sales and management when necessary to accelerate the collection process.
Must communicate and follow up effectively with internal departments regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with internal and external customers.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
PAYROLL AND TIMEKEEPING:
The Payroll and Timekeeping positions will be primarily responsible for providing high level customer service to all employees and pensioners as it relates to both time-to-gross and gross-to-net time reporting, processing and payroll activities. Specific duties include, but are not limited to:
Learn and understand labor agreements to ensure accurate pay;
Assist and support field personnel in all crafts with time reporting to the appropriate system;
Maintain information related to time worked and process time record adjustments;
Audit and process special pay claims;
Maintain payroll-related information such as direct deposit banking information, tax withholding instructions, deduction information, etc.;
Interpretation and processing of court-ordered legal withholdings to ensure the proper amount is withheld from employee pay;
Must communicate well and follow up effectively with internal departments regarding time worked and pay on a timely basis;
Perform other assigned tasks and duties necessary to support the Payroll and Timekeeping Department.
CARRIER SERVICES
This position is primarily responsible for the following:
Timely issuance of bills, review of exceptions, and processing of invoices to ensure accuracy
Research, validate, and support settlement processes with other railroads based on industry rules and timelines
Serve as a point of contact for external and internal customer inquiries and requests
Utilize various systems to research disputes and settlements
CUSTOMER BILLING:
Responsible for managing the rating piece of the revenue pipeline for a business unit
Involves waybill instruction from the customer or foreign road, ends with the resolution of disputes, and includes everything in between
Support enhancements to the process with the ultimate goal of 100% automatic application of freight and accessorial charges for a shipment performed by BNSF
Frequent interaction with BNSF Marketing, Technology Services, eBiz, Customer Support, Waybilling, Interline Revenue Services, Collections, and our customers
Perform controls to ensure rating quality and accuracy
MICROSOFT SKILLS REQUIREMENT: This position requires successful candidates to take and pass a Microsoft skills assessment test
The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.
WORKING CONDITIONS
Indoor, office environment
SHIFTS/HOURS
Work weeks are 40 hours per week. Typically, shifts are weekdays, Monday through Friday during normal business hours.
May be subject to overtime, weekends and holidays.
TRAVEL
Minimal
BASIC QUALIFICATIONS
I am at least 18 years of age, or will be by the anticipated start date listed in the job description
High School Diploma or GED
Available to report for duty at the designated work location
Able to work the above shift/hours
Able to meet the above typing requirement
Minimum of one year of verifiable training and/or work experience in an administrative function within an office environment
Minimum of one year of verifiable training and/or work experience resolving internal and/or external customer issues via telephone and/or email correspondence
Ability to read, write and communicate (speak, hear and understand) English
Able to handle multiple projects and duties simultaneously
Ability to accurately input data into computer systems
Ability to sit for extended periods of time
Basic level skills in Microsoft Office Suite programs (i.e., Excel, Outlook, Word, Power Point and Access) with prior experience using Microsoft Office Suite programs in either a professional or academic setting
Pay rates are listed at entry rate. Entry rate is 85% of full pay rate, to increase 5% per year until at 100%.
TRAINING
Company-paid on-the-job training
RELOCATION
Assistance not available
UNION
Transportation Communications Union
Dues required per union agreement
PROBATIONARY PERIOD
60 days
BENEFITS:
BNSF Employees receive a competitive benefit package.
All positions require pre-employment background verification, medical review and pre-employment drug screen.
BACKGROUND INVESTIGATION ELEMENTS:
Criminal history
Last 7 years of driving history
Last 5 years of employment history to include military service
Social Security number
Education
MEDICAL REVIEW ELEMENTS:
Medical evaluation
Drug Screen
Other elements as needed
DRUG TEST ELEMENTS:
BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.
Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at https://www.tsa.gov/for-industry/twic.
BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
Job Location: Topeka, Kan.; anticipated start date is 10/03/2022; number of positions is 10; salary range is $213.71 per day and entry rate (85% of full pay rate)
Apply online at https://bit.ly/3DOpivJ.