Tag Archives: Office Careers Technology

Customer Experience Representative

Provides a world-class customer service experience by trouble shooting and resolving complex customer inquiries from members, employers, and providers.

***These positions will start February 1, 2021 and will train and temporarily work remotely from home under our current workplace policy. Once employees return to our onsite work locations, these positions will be able to choose to work in either the Topeka or Lawrence office.

Essential Functions
Research, resolve and respond to inquiries and correspondence via telephone, written communication and/or in person. Inquiries will be from members, providers, group leaders and internal staff regarding a diverse range of topics including, but not limited to, contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals.
Uses critical thinking skills to determine course of action needed to resolve inquiry or complaint.
Must be comfortable being monitored for level of efficiency, accuracy and customer satisfaction and must be able to meet performance standards to achieve both individual and department goals.
Must be able to communicate effectively with appropriate tone and content. Customer Service calls are recorded to ensure accuracy and to provide a tool for feedback for reps.
Must be able to balance workload to ensure timely and accurate response to both internal and external customers.
Initiate claims adjustments and update enrollment information through the on-line systems as determined necessary through inquiries.
Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.
Must be able to follow a call guide.
Ability to provide education to our members and providers on various avenues available to them to obtain information such as the website.
Promote good working relations and positive work environment while acting as a role model to coworkers.
Must remain positive, pleasant, and helpful under a wide variety of circumstances including angry customers. Employee must be able to be on telephone constantly except for breaks and lunches and must wear a headset that plugs into the phone. Communication by telephone and direct personal contacts will consume 95% of the workday. Must operate a Personal Computer (PC) at least 95% of the day in which a sitting/stationary position is required. While performing the duties of this job, the employee is regularly required to talk or hear. Is subject to work standards and must achieve and maintain a commendable performance level in production and quality with minimal supervision. Must be able to adhere to a very strict schedule to include varying start and stop times and when allowed to go to break/lunch.

High school education or its equivalent required. College or continuing education courses in communications, interpersonal relationships, psychology, anatomy, physiology, medical terminology, composition or business letter writing is preferred.
Working knowledge of Blue Cross and Blue Shield of Kansas customer service systems is required upon completion of training.
Detailed knowledge of contracts, benefit coding, enrollment regulations, and legal issues such as HIPAA, COBRA, OBRA, and MSP are required upon completion of training.
Excellent customer service skills, problem solving skills and organizational skills are required.
Must be comfortable working individually in a structured environment.
Proficiency in Grammar, Spelling, Typing and Basic Math are required.
Two year’s experience navigating multiple computer systems preferred.
Two year’s customer service experience preferred.
Excellent human relations and communication skills are required with the ability to interact positively with external customers and all levels of internal staff.

Compensation is $17.35/hour. To apply, go to https://bcbsks.wd1.myworkdayjobs.com/External/job/Topeka/Customer-Experience-Representative_R2020441.

Listing expires on Thursday December 10th, 2020

Claims Examiner

Job Description Summary
Apply local contract benefits to provider submitted claims.

**Position will start January 11, 2021 and will train and temporarily work remotely from home under our current workplace policy. Once employees return to our onsite work locations, these positions will return to the Topeka office.

Essential Functions
Be able to finalize claims on trained lines of business and contracts.
Analyze system generated edits and use judgement when interpreting guidelines to make referral/denial/payment decisions for professional claims.
Reviews, prepares, creates and/or sends letters, reports, and forms.
Work claim status reports to ensure accurate claims control.
Supports the organization’s quality program(s).
Ability to meet or exceed Performance Competencies.
Meet departmental, contractual, and national performance goals.
Requires constant and intense concentration to complete complex job functions. Work is confining and requires keying at PC up to 80% of the day.

High school diploma or GED required.
Strong organizational skills
Ability to work in a team environment
Ability to maintain low absenteeism
Ability to think independently and analytically.
This position required the ability to process detailed information
By completion of training, must have knowledge of product lines and have the ability to resolve claims edits for those lines.
By completion of training, have working knowledge of multiple systems used for claims processing.

Compensation is $14.98/hour. To apply, go to https://bcbsks.wd1.myworkdayjobs.com/External/job/Topeka/Claims-Examiner_R2020442.

Listing expires on Thursday December 10th, 2020

Full-Time Customer Support Representative

Key Staffing & Premier Employment Solutions are seeking up to 20 candidates to fill full-time Customer Support Representative positions!

Customer Support Representative

Numerous positions available! Are you looking to get your foot in the door with one of Topeka’s top large employers? Does your ideal job offer you a strong career path with many opportunities for advancement and strong training support? Our client is seeking Full-Time Customer Support Representatives to join their energetic, growing team! $15.50/hr!

Full-Time Customer Support Representative’s Role in the Company:
Will provide phone support of customers, by answering questions and responding to needs
Accurately and timely process customer requests that are received by mail, phone, fax or email
Research and analyze issues to ensure successful outcomes and resolution
Will be providing excellent customer service while focusing on developing relationships with clients and customers
Ensure quality and consistent processing and service
Develops broad understanding of business services

Full-Time Customer Support Representative Background Profile:
High school diploma or equivalent required, college degree preferred
Experience providing customer service and transaction support to clients
Strong computer skills
Strong interpersonal communication skills

TO APPLY: Call Key Staffing at: 785-272-9999
Email: richardk@keystaffing.com
Apply Online: https://jobs.keystaffing.com/WL52BaseP12/main.aspx?action=SearchOpportunitiesDetail&mode=initial&id=30541&index=1

Listing expires on Sunday November 8th, 2020

Accounting Specialist – AR

General Summary:
Primary responsibilities: Sales Tax Audit/Support and AR Invoicing

Essential Job Functions:
• Processes down payment requests; based on specific customers’ requirements.
• Customer Bill To & Ship to Setup. Maintain integrity of customer master records.
• Perform daily audit of all new sales orders for correct tax information; verifying shipping location is taxed at correct rate, verifying exemption status is correct by reviewing the purchase order. Contact customers to obtain necessary exemption certificates.
• Research tax-related short pays and facilitate the appropriate sales tax credits as necessary.
• Assist with processing the exemptions certificates in Vertex as necessary and maintaining the electronic exemption files.
• Responses to Credit & Collections in solving invoicing collection issues.
• Perform fiscal month financial closing activities as outlined via the current financial closing process document.

Compensation is hourly; comprehensive benefits package available. To apply, please contact Charlotte McElroy, HR Manager at 785-284-6670 or email your resume to c.mcelroy@schenckprocess.com.

Listing expires on Thursday November 5th, 2020


Responsibilities will include payroll preparation, bank reconciliations, sales tax filing, accounts payable and preparation of journal entries for preparation of financial statements. Strong communication skills and attention to detail required.

Compensation ranges from $15-$20/hour depending on experience and skills. Email resume to DianeC@cpaCCS.com.

Listing expires on Saturday October 24th, 2020

Full-time Office Assistant

Looking for a front desk receptionist to answer phones, data entry of accounts payable, filing and other office duties as assigned. Candidate must be organized and accurate.

Compensation ranges from $16-$24/hour based on experience; multiple benefits available. Email resume and list of references to Sheri.metzger@dlsmith.com.

Listing expires on Wednesday October 14th, 2020

FT & PT Customer Care Representative

Key Staffing is seeking customer service oriented individuals to fill MULTIPLE temp-to-hire Customer Care Representative positions! Great customer service opportunity for those naturally inclined! Full-time & Part-time positions available! $10.50/hr!

Customer Care Representative Job Responsibilities:
Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to provide transportation.
Keep control of the conversation.
Take accurate information.
Interface with all callers without regard to race religion, gender, national origin, age, or physical or mental health status
Have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public.
Intake personnel shall extend the same courteous and helpful service to each entity.
Generates courtesy calls and data records to ensure compliance with policy and procedures.
Provides quality customer interaction with adherence to policy and procedures.
Maintain high quality standards while generating calls and resolving issues.
Ensures all conversation and data records are accurate and complete.
Effectively handling calls and meeting performance standards within one week of completing the training program.
Contributes to team effort by accomplishing related results as needed.

Customer Care Representative Job Qualifications:

High School or GED equivalent required. College education preferred, but not required.
Strong understanding of customer care processes and techniques.
Ability to work independently.
Ability to adapt to learning styles to meet the client’s needs.
Successful completion of new hire orientation and training.
Minimum of one (1) year customer service experience, preferred.
Excellent written, oral and interpersonal communication skills.
Excellent leadership and human relations abilities.
Exceptional listening, technical and analytical skills.
Ability to communicate clearly and professionally through both verbal and written skills.
Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels.
Ability to multi-task and complete tasks within deadlines.
Demonstrates ability to work well with employees and management.
Thrive in a high paced growth company with constant change.
Self-motivated; ability to function without continuous supervision in a fast-paced environment.
Ability to proficiently use a computer and various software packages.
Flexible; good time management; ability to manage multiple tasks.
Ability to work effectively in a highly confidential environment.
Ability to operate 10-key device.

Listing expires on Thursday August 1st, 2019