Position Title: Student Service Technician
Reports to: Service Manager (or Store Manager)
Location: As Designated
FLSA Classification: Non-Exempt
The Student Service Technician is responsible for assisting with both basic and complex diagnostics on agricultural and construction equipment, and assist in performing repairs and maintenance on both customer-owned, and dealer-owned, equipment. He / she is responsible for good customer communication as needed, ensuring a clean and safe work environment and continually develop technical skills with evolving products. This internship is designed to provide hands on learning and opportunities to develop mechanical skills. Students will also learn of the Ag Technician career paths with in KanEquip.
Job Responsibilities (ranked in significance):
Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.
Service Diagnostics: Assist with basic / complex diagnostics on agricultural / construction / outdoor power equipment, determining what repairs are needed and/or recommended for future attention / maintenance. This can be for either customer-owned equipment located at the shop or at customer’s site, or dealer-owned equipment (inspections).
Service Repairs: Assist with repairs on above equipment (electrical, hydraulic, mechanical) as requested by manager. Accountable for performing quality work and attaining stated goals for efficiency.
Service Training / Development: Participates in all requested job-related training and development, as well as taking an active interest in improving skills with other training programs.
Service Paperwork: Assist in the completion of all reports and forms for service operations in a timely and accurate manner. This would include inspection reports, warranty comments, work orders, etc. Uses CNH Asist as appropriate. Uses computers / tablets for data entry as required. Ensure manager is aware of any issues / surprises which can impact customer billing or satisfaction. Ensures accurate timekeeping for job costing.
Equipment and Tools: Maintains good condition and cleanliness of company vehicles inventory, tools, and equipment, including return of tools to storage areas.
Safety: Follows all company and common sense safety policies, while using all required personal safety equipment. Ensures a safe work environment and reports any issues in bay or other service work areas to manager for follow up.
Teamwork: Works collaboratively with other technicians, parts, and sales personnel. Works afterhours (daily or weekend) as required.
Communications: Ensures good communication within location, and with other locations / employees. Communicates appropriately with customers, and conveys any operational issues to manager.
Must be currently enrolled in a 2-Year Heavy Equipment/Ag Equipment/Diesel Technology or related program.
Proven knowledge of methods, materials, tools, and techniques used in the repair of Ag / Construction / Outdoor power equipment
Outstanding knowledge of mechanical, electrical, and hydraulic systems.
Owns mechanic tool set appropriate for the work required.
Excellent skills in operating vehicles and equipment used in service shops (diagnostic equipment, forklifts, hydraulic lifts, etc.)
Excellent communication and customer relationship skills
Expertise with computer systems, including MS office and internet-based applications
Ability to work extended hours during the week and on weekends
Ability to travel to company meetings and training events as needed
Ability to lift 75 pounds as required without assistance
Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle
For more information or questions on KanEquip intern opportunities please contact Richard Dugan at 785-456-3178 or email@example.com.
Listing expires on Friday September 4th, 2020