Technology Support Consultant II

Position Summary: Assists in administering Microsoft Server network. Install, configure, patch and maintain network operating systems, Assists with agency network security programs and reports any breach of security to the security administrator. Provides technical support throughout the agency via the helpdesk. Responsible for collecting server statistics and preparing reports to facilitate capacity planning.

Job Responsibilities may include but are not limited to the following:
• Assists with administering Microsoft servers. Ensures compatibility requirements between central office and the facilities. Manage server utilization/performance studies to ensure network services are adequate and recommends appropriate actions.
• Primary Tier 2 desktop support for Norton Correctional Facility and Norton Correctional Facility East in Stockton.
• Plan, configure and ensure adequate data backups are being performed on a daily basis. Responsible for installing and managing virus software system wide.
• Develops and provides training materials on multiple levels of applications software and technology hardware. Assists with desktop image management. Provides central program support and trouble shooting, downloading software via the Internet to install or reinstall software programs to enable data to be exchanged with a central data warehouse. Diagnoses and repairs equipment utilizing in-house tools, and works with vendors to resolve advanced support issues.

Compensation is $24.13/hour. Apply online at Vacancy Number 208417.