The Zamierowski Institute for Experiential Learning (ZIEL) is a world class education and training center for students at the University of Kansas Medical Center (KUMC) and professionals at The University of Kansas Health System (TUKHS).
The Simulation Technology Specialist I is an entry level technical position contributing to the daily work of healthcare simulation program delivery. This person is part of the program delivery team that is responsible for installing, operating, maintaining, and troubleshooting high technology patient simulators, lower technology task trainers, medical equipment, computer hardware/software, recording devices and related multimedia technologies used in the training of healthcare professionals and students.
As part of a team that delivers simulation events through equipment, supply, moulage and costume preparations; setup and teardown of the event; and technical operations of software and hardware during the event – this person is able to work independently in an organized and detail-oriented manner on routine/noncomplex tasks, and delivers recurring simulations with simple technical requirements.
This person participates as a productive team member by completing assigned routine tasks and understands basic troubleshooting techniques and principles. Appropriate consultation with technical experts is usually needed to respond to changing conditions by demonstrating flexibility in meeting unanticipated situations, with guidance.
The Simulation Technology Specialist I may also assist with simulation-related research efforts as designated and provides an appropriate level of training on simulators, computer hardware and software, audiovisual equipment and related equipment. The role interfaces with a broad range of clients requiring strong communication skills and ability to use a variety of technical resources to provide program delivery support.
Physical effort, including moving or lifting heavy objects (e.g. manikins), is frequently necessary. Extended periods of standing may be necessary.
This is a non-exempt position with an annual base salary of $51,500 ($24.76/hour). This position reports to the Simulation Operations Manager.
Operate, maintain, and troubleshoot simulation equipment, clinical equipment, specialized audiovisual and computer hardware/software, applications, recording systems and network systems. Follow standard operating procedures, instructions, and checklists to prepare, set-up and cleanup simulation and procedural skills events. Participate in curriculum design meetings to facilitate technical planning and delivery for simulation activities. Work with instructors and facilitators on case development, testing, and running scenarios. Program and operate simulator software for physiological response per instructor specifications. Operate video cameras and related equipment in the production and editing of educational videos. Manage recording, playback, storage, and cataloguing of simulations. Develop technical documentation and checklists for simulation programming. Order supplies and re-stock inventory after simulation activities. Interface with program manufacturers regarding equipment troubleshooting and systems problems, as well as periodic upgrades. Maintain records of maintenance and repair. Acquire and maintains skills and knowledge related to existing and newly acquired technologies. Review emergent technologies and make recommendations for purchasing. Generate innovative approaches for technology improvement and integration in to healthcare education. Participate in systems and procedures development. Special technical projects as assigned.
Required Qualifications:
Bachelor’s degree in related field or equivalent combination of education/work experience
Exhibits excellent communication, organizational, computer, and multimedia skills
Experience in resolving operational problems related to technology
Preferred Qualifications:
Experience working in an academic institution
Two years of audio/visual experience
Experience working in a simulation lab, including experience with simulation manikins, equipment and software
Professional Expectations:
Accountability and Ownership. Take personal responsibility for completing assigned activities and seek new opportunities to provide high-quality work/service; look for ways to improve individual performance. Be clear about daily tasks and shows a flexible, proactive respect in every interaction. Demonstrate adherence to ZIEL culture and build trust. Shows willingness to learn new technologies, tools or systems and be eager to gain new skills.
Communication. Listen well, show a positive attitude and modify tone and delivery to effectively meet the needs of the customer. Demonstrate self-awareness and gather thoughts before speaking to deliver clear messages that are easily understood by others. Understand needs of others and remains calm and positive under high stress situations.
Customer Focus. Understand personal and practical needs of all customers and take appropriate action to meet expectations for quality service. Have self-awareness of your own behaviors; make changes in behavior to improve the service experience; be aware of how personal actions affect the customer experience, adjust personal behaviors as needed to meet or exceed customer expectations. Demonstrate the ability to work effectively within and across work units to deliver the best customer experience.
Planning & Decision Making. Plan daily routine to properly organize tasks and demonstrate flexibility to meet immediate simulation programming needs effectively and efficiently. Proactively ask open-ended questions to clarify and resolve underlying issues; escalate issues promptly and responsibly if necessary. Allocate time appropriately to effectively handle multiple priorities and varying workload. Demonstrate stewardship through the identification and appropriate use of available resources (e.g. time, equipment and supplies)
Relationship Management and Team Work. Be approachable, build rapport; use formal and informal networks to facilitate achievement of ZIEL and organizational goals of both KUMC and TUKHS. Be willing to share information, materials, know-how to contribute to and achieve common objectives. Work as a team player in a diverse workforce and look for ways to improve interactions with co-workers, contributing to a welcoming and helpful environment.
Required Application Documents (Please Provide Both):
Resume/CV
Cover Letter
Comprehensive Benefits Package:
Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus nine paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html
Compensation is $24.76/hour. Apply online at https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/details/Simulation-Technology-Specialist-I_JR004393?q=JR004393