As a Service Desk Technician I, you will be expected to provide support in a computer help desk/service desk environment. This position is assigned to the Information Technology Section. The Computer Help Desk/Service Desk must be adequately staffed to cover three shifts and it is operational 24x7x365.

Job Responsibilities may include but are not limited to the following:

Provide support in a technical computer help desk/service desk environment;
Assist KBI agents, law enforcement officers, and KBI and KCJIS users with day-to-day operational and communication needs;
Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization;
Answer calls from the public and the Kansas Crime Line;
Maintain policy and procedures to support operations for the Computer Help Desk/Service Desk;
Monitor all KBI locations (cameras and access control systems) to assist in maintaining site physical security;
Provide support for all telecommunication needs of the KBI;
Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.

Compensation is $19.16/hour + a 10% security and shift differential (if applicable)

Apply online at jobs.sok.ks.gov.