QUALIFICATIONS
• High School diploma.
• Some technical aptitude or a strong desire to learn on the job.
PURPOSE
• Establish minimum standards of performance.
• Provide training and incentive for job completion and advancement.
• Facilitate teamwork and efficiency through clear division of responsibilities.
OUTCOMES
• High company operating performance.
• 100% guest satisfaction. Exceed expectations.
• Service and quality excellence across all departments and disciplines.
• Highly trained and capable work force.
• Assured staff and guest safety.
• Compliance with all company, regulatory and federal requirements.
DUTIES AND RESPONSIBILITIES
General:
• Adhere to all company policies and procedures.
• Maintain professional conduct and appearance at all times.
• Communicate effectively up and down the organizational structure.
• Complete special projects or additional work requests made by management on time.
• Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
• Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers.
• Demonstrate continued improvement of knowledge and skills as it relates to your position. Your work should be free of excessive errors and meet all standards of the position.
• Maintain a well-organized, clean and clutter free work area and warehouse.
• Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
• Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
• Follow up on commitments and assignments in a timely manner.
• Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
• R.E.A.C.H.
Job Specific:
• Work with Technical Manager or Technician in troubleshoot, repair, and perform preventive maintenance on games to minimize down time. Games should be kept in a like new condition.
• Communicate all game problems or arcade operational issues with the Technical Manager or Technician.
• Work full shifts when scheduled; whether working alone or scheduled as the second person on a busy night shift. An employee must be on location all hours of the day from opening to close without exception.
• Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.
• Assist in cleaning games, loading games with tickets, filling Instant Win merchandise and perform other game room attendant duties when working alone or scheduled as the second person on a busy night shift.
• Ensure that the token changers are full of tokens and working properly and ticket stations are empty and working properly.
• Display instant win prizes so that they are appealing the customer and the cost of goods sold falls within guidelines.
• Ensure that token collecting and storage and other security procedures are strictly followed.
• Perform a weekly collection of games when required.
• Assist other locations in set up, tear down, game moves or improving their operations.
• Any other legal duties as required by the Technical Manager or Technician.
Compensation is $13/hour. Apply in store at Bonkers Topeka, 5515 SW 21st Street
Topeka, Kansas 66604 or online at https://www.indeed.com/job/technical-assistant-564c6d085e3f08bb.