Required Skills:
•Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint, and SharePoint) or similar software.
•2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems – Windows, Mac OS, IOS, and Android devices.
•2+ years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices.
•2+ years working in a high-volume hardware/software troubleshooting and deployment environment.
•Knowledge or experience with ServiceNow Ticketing System
Responsibilities/Duties:
•The PC Refresh / Support technician is a technical role supporting PC refresh activities at a local energy company.
•The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based environment.
•Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO.(Customer vehicles provided)
•Unboxing of devices and materials as necessary.
•Performing required pre-deployment device testing.
•Confirming all required components of devices are packaged together.
•Recording device serial numbers for entry into CMDB for workstation inventory
•Communicating with the end user through email, instant messages, or by phone as necessary.
•Delivering and deploying endpoint devices to end users’ desk.
•Ensure workstations have the appropriate software installed.
•Attain sign-off from end user that device has been deployed properly and functioning as expected.
•Remove and inventory existing endpoint
•Update end user service ticket (ServiceNow) regularly throughout deployment process
•Follow ITIL and Agile practices where applicable.
Compensation ranges from $20 – $25/hour depending on experience. To apply, send your resume to Caguilar@strategicstaff.com.