Position Summary:
The primary duties and responsibilities of this position involve researching, analyzing, verifying and processing utility tax exemptions and utility refund requests. Reviews all tax accounts belonging to a customer to ensure accounts are in balance before a refund is issued. Performs account adjustments utilizing Kansas Department of Revenue (KDOR) tax systems. Helps maintain accurate refund data and appeal files. Effective communication skills are essential. Educates customers by phone, email, and in writing of applicable laws, policies and procedures relating to sales tax exemptions and the proper way to apply for a refund. Knowledge of sales and use tax laws, regulations and policy is essential to properly process these types of refund request.
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Must be able to communicate and correspond professionally and proficiently with taxpayers, their representatives and third-party sources to collect relevant information concerning sales and use tax refund requests. Ability to quickly analyze data, detect and explain errors and irregularities found during an refund request examination. Ability to document findings using Kansas Statutes and Regulations that will hold up in appeal proceedings. Knowledge of Kansas Sales and Use Tax Statutes and Regulations preferred. Familiar with Word, Excel, PowerPoint, Access, Proofreading, editing, attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
Compensation: $22-24/hour based upon qualifications/experience/education
Apply by 07/08/2024
KS Dept of Revenue
Office of Personnel
109 SW 9th St
Topeka, KS 66612
United States