Are you passionate about helping people solve IT problems?
Do you like a fast-paced job where people matter as much as systems?
Can you work on several projects simultaneously without loosing focus, while keeping track of your priorities?
If you answered yes to the above, then please consider joining our team!
The IT Help Desk Support is responsible for technical support to users in an efficient and accurate manner.
The ideal candidate will be customer service oriented with advanced verbal and written communication skill. The technician will be considered as the firm’s front line and will solve basic technical problems while providing support for all assigned areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor Service Desk for tickets assigned to the queue and process based on priority
Install, test and configure new workstations, peripheral equipment and software
Manage PC setup & deployment for new employees using standard hardware
Maintain inventory of all equipment and peripherals
Perform timely workstation hardware and software upgrades as required
Ensure proper recording, documentation and closure of tickets
Preserve and grow your knowledge of help desk procedures, products and services
JOB QUALIFICATIONS AND REQUIREMENTS
Customer service orientated
Strong client-facing and communication skills
Proficient in Microsoft Office i.e. Word, Outlook, Excel
Advanced troubleshooting and multi-tasking skills
At least 2 years’ experience in IT technical support or customer service role
High School Diploma, GED, or equivalent preferred
Compensation is $18/hour. Apply online at https://www.alliedonesource.com/job-application?jobID=7b15d3ac-0585-4e90-99b4-52b059fdb4f7.