Hancock Office Assistant


At Community Action, we fight poverty. In doing so, every employee is responsible for supporting the agency’s mission, vision, and values. This includes actively and regularly demonstrating high quality customer service, accountability in all aspects of your position, and respecting the diversity and differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through Community Action and to help customers make connections within the organization. Employees are also expected to adhere to the Community Action Partnership Code of Ethics.


Under the joint supervision of the Director of Family Outcomes and the Director of Outcomes in Affordable Housing, the Hancock Assistant provides a variety of direct supports to the divisions housed at the agency’s Hancock location, including assisting with clerical and administrative tasks, division record keeping and reporting, and receptionist duties.


1. Hancock Building Duties – 10% of Position

a. Serve as the first point of contact for the Hancock Center by greeting visitors and helping connect them to the appropriate person.

b. Submit and oversee Hancock maintenance work orders

c. Complete Hancock payment requisitions

d. Assist division directors with building communications and meetings

2. Family and Community Outcomes (FCO) Duties – 40% of Position

a. Assist the division director with monitoring of online referral systems and customer assignments.

b. Assist with customer-related data entry.

c. Assists with the maintenance of forms and online and paper files.

d. Assist division director with oversight of data and reporting.

e. Assist with procurement of division supplies and equipment, training registrations, payment requisitions, and other related items.

f. Provides back-up telephone support.

3. Outcomes in Affordable Housing (OAH) Duties – 40% of Position

a. Review customer weatherization intake documents and work with appropriate Family Outcomes staff to correct issues.

b. Assist with customer-related data entry.

c. Assist division director with oversight of data and reporting.

d. Assist with procurement of division supplies and equipment, training registrations, payment requisitions, and other related items.

g. Assist with customer communications and programmatic outcomes measurement.

4. Performs other duties as assigned.


1. Must be able to comply with all confidentiality regulations as required by Community Action

2. Must be able to perform all duties in an ethical and professional manner

3. Must be able to establish and maintain effective courteous professional working relationships with customers, agency staff, and community agencies

4. Must be flexible and adaptable to change as the position and organization evolve over time

Ability and willingness to work with diverse individuals and populations, particularly those in poverty.


To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The knowledge, skill, achievements, and/or abilities required or preferred, are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education, experience, and other qualities required for the Hancock Office Assistant position include:

· High School Diploma or equivalent

· Previous professional data entry experience and strong customer-service skills required

· Ability to communicate effectively

· Strong organizational and time-management skills are necessary.

· Must demonstrate competency in interpersonal and other communication skills.

· Proficient in Office 365, including but not limited to Word, Excel, Outlook, and Team

· Ability to follow direction, policies, and expectations

· Must be able to lift at least 50 pounds

· This position requires the operation of either company owned or company-controlled motor vehicles and will be subject to the standards outlined by the corporate motor vehicle insurance policy.


Able to communicate in Spanish and/or other needed languages
This job description and the statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The duties outlined in this position description

Job Type: Full-time


Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Monday to Friday
Ability to commute/relocate:

Topeka, KS 66607: Reliably commute or planning to relocate before starting work (Required)

Customer service: 1 year (Preferred)
Work Location: One location

Salary: $13.64 Benefits: 401(k), dental insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, vision insurance

Apply online at https://www.indeed.com/job/hancock-office-assistant-0e42ecae60cca0e2.