Customer Service Rep

Kansas Gas Service will be hosting a hiring event on June 9th to hire a group of Customer Service Reps in Topeka. The class is scheduled to start on August 1st. See below for more details.

Why work for ONE Gas?

Remote work opportunities may be available! (Based on performance/Must live approximately one hour or 60 miles from Topeka)
Paid time off and sick leave after probationary period of 180 days
IBEW Union negotiated starting pay is $14.71/hour with regular increases over three years of approximately 70% growth
Guaranteed benefits (Medical, Dental, Vision, 401k Retirement, Tuition Reimbursement, etc.)
100% paid training, guaranteed fulltime hours, and no weekends

What you will do:

If you are a problem solver, eager to serve as the customer’s primary contact, then we are looking for you! Kansas Gas Service is looking for a full-time Customer Service Representative for an opportunity to work in an energetic, fast-paced environment.
Be the principal contact for customers through either inbound or outbound communication
Process customer transactions, such as, payment activity, starting/transferring/stopping service, emergency situations, billing questions, account adjustments, and service disputes.
Negotiate arrangements for payment of bills, provide information concerning governmental agencies, and inform customers of special programs that provide assistance.
Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.
Positive attitude and strong social skills with a focus on customer satisfaction
Ability to effectively communicate in a respectful and assertive manner
Ability to actively listen and provide responses in a positive manner
Willing to accept feedback and guidance for growth and development
Team mindset – actions effect everyone in the organization
Polished phone demeanor, tone and etiquette is required
Ability to perform in a demanding and changing work environment
Ability to multi-task, including interacting with customers while simultaneously documenting calls
Maintain and promote a positive attitude while meeting productivity goals
Comfortable working with computers and web-based applications

What you will need:

Strong organization and time management
Accurate typing
Excellent verbal and written communication
Possess skills to research and problem solve to resolution
Previous experience in a customer service-oriented role preferred
Must be 18+ years of age
High school diploma or equivalent required
Must be able to work any shifts between the hours of 7am-7pm Monday – Friday, and be available to work overtime as needed
Must pass a pre-employment background check and drug screen
Complete a 180-day probationary period with no more than two absences and/or tardies
Working Conditions/ Physical Requirements: This position is in a fast-paced with a high call volume, Ability to attend 100% of our paid training program, without absences, Regular, consistent, and punctual attendance

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

Medical/Dental/Vision packages that fit your family’s needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Operation Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Position Requirements:
#officeoperations

Compensation is $14.71/hour. Please submit an application at onegas.jobs to be considered for this position. 

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.