Clerk Administrative (Workforce Management)

All communication with applicants will be done via email. Please check your email on a daily basis.

Who we are and what we do

Do you want to be a part of something that really matters? Team BNSF includes professionals focused on safety and service that play a vital role in delivering the nation’s freight. Together, we help move goods and materials that sustain life and support local, national and global economies. Our rail network is one of the largest freight railroads, spanning 28 western states and serving three Canadian provinces.

What we believe

At BNSF, our Vision and Values drive who we are, not only in our words, but also our actions. BNSF is committed to our foundational values of equality and inclusion. As members of the BNSF community, our employees are entitled to:

be treated with dignity and respect.
have equal access to tools, resources, training and development opportunities.
have equal opportunity to achieve their full potential.

We model the way through our leadership, our BNSF Diversity Councils, our eclectic Business Resource Groups, our deep involvement and investment in the communities we serve and through training programs. Our actions create an inclusive, open and collaborative workplace that encourages diverse perspectives in all interactions.


At BNSF, Safety is a core value of how we do business. Each and every day, our employees are committed to approach one another about safety, which is key in realizing our vision. Employees are also expected to comply with company and federal safety & health regulations, safety rules & policies, as well as procedures that guide work practices to reduce risk to exposure.  Such work practices include but are not limited to wearing required safety equipment, responding to safety concerns, and taking appropriate actions in the event of an emergency.


Must have the ability to work independently and in a team environment within 24×7 Contact Center. Job responsibilities consists of interpreting, evaluating, and applying labor agreements. Tasks are time sensitive and requires the ability to multitask in a fast pace environment. Workforce Representatives are responsible for handling administrative functions which consists of filling vacancies for multiple scheduled crafts, job bulletins, seniority movement, furlough recalls, and first call resolution for internal customers.

Position requires a considerable amount of telephone/email interaction and substantial use of various computer programs and systems, for data input/extraction, research, and analysis.

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position’s duties.


This position requires successful candidates to take and pass a typing test, arranged through BNSF

The minimum net typing rate required for this position is 25 wpm and 35 wpm is preferred


Indoor, office environment


Railroad operations are 24 hours per day, 7 days per week.
These positions require shift work (in a seniority-based environment) including evenings, nights, weekends, and holidays.
These positions will be on either 2nd or 3rd Shift.
Work weeks are 40 hours per week.



At least 18 years of age, or will be by the anticipated start date listed above

Available to report for duty at the designated work location

Able to work the above shift/hours

Able to meet above typing requirements

Minimum of one year of verifiable training and/or work experience in an administrative function within an office environment

Minimum of one year of verifiable training and/or work experience resolving internal and/or external customer issues via telephone and/or email correspondence

Ability to read, write and communicate (speak, hear and understand) English

Ability to lift and carry up to 30 pounds

Ability to handle multiple projects and duties simultaneously, accurately input data into computer systems and sit for several hours

Basic level skills in Microsoft Office Suite programs (i.e., Excel, Outlook, Word, PowerPoint and Access) with prior experience using Microsoft Office Suite programs in either a professional or academic setting


Company-paid on-the-job training


Assistance not available


Transportation Communications Union

Dues required per union agreement


60 days or 8 months (Varies by union)


BNSF Employees receive a competitive benefit package.

All positions require pre-employment background verification, medical review and pre-employment drug screen.

Criminal history
Last 7 years of driving history
Last 5 years of employment history to include military service
Social Security number

Medical evaluation
Drug Screen
Other elements as needed


BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.

Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Location: Topeka, Kan.; anticipated start date: 11/07/2022; number of positions is 6; salary range is $220.67 per day, entry rate (85% of full pay rate) – Subject to Change due to Union Agreement Negotiations

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