Bilingual Customer Service Rep

Kansas Gas Service will be hosting a hiring event on June 9th to hire a group of Bilingual Customer Service Reps in Topeka. The class is scheduled to start on August 1st. See below for more details.

Why work for ONE Gas?

Remote work opportunities may be available! (Based on performance/Must live approximately one hour or 60 miles from Topeka)

Paid time off and sick leave after probationary period of 180 days

IBEW Union negotiated starting pay is $15.28/hour with regular increases over three years of approximately 70% growth

Guaranteed benefits (Medical, Dental, Vision, 401k Retirement, Tuition Reimbursement, etc.)

100% paid training, guaranteed fulltime hours, and no weekends

What you will do:

Must be able to fluently communicate in both English and Spanish

If you are a problem solver, eager to serve as the customer’s primary contact, then we are looking for you! Kansas Gas Service is looking for a full-time Customer Service Representative for an opportunity to work in an energetic, fast-paced environment.

Be the principal contact for customers through either inbound or outbound communication

Process customer transactions, such as, payment activity, starting/transferring/stopping service, emergency situations, billing questions, account adjustments, and service disputes.

Negotiate arrangements for payment of bills, provide information concerning governmental agencies, and inform customers of special programs that provide assistance.

Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

Positive attitude and strong social skills with a focus on customer satisfaction

Compensation is $15.28/hour. Please submit an application at onegas.jobs to be considered for this position.

Ability to effectively communicate in a respectful and assertive manner

Ability to actively listen and provide responses in a positive manner

Willing to accept feedback and guidance for growth and development

Team mindset – actions effect everyone in the organization

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment

Ability to multi-task, including interacting with customers while simultaneously documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

What you will need:

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18+ years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-7pm Monday – Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Complete a 180-day probationary period with no more than two absences and/or tardies

Working Conditions/ Physical Requirements: This position is in a fast-paced with a high call volume, Ability to attend 100% of our paid training program, without absences, Regular, consistent, and punctual attendance

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

Medical/Dental/Vision packages that fit your family’s needs.

Paid Time Off

401K that is 100% matched up to 6%.

Profit Sharing Plan

Paid Parental Leave

Basic and Operation Employee Term Life Insurance

Education Assistance and Tuition Reimbursement

Position Requirements:

#officeoperations

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.