Technology Support Consultant

The KCC is a multi-faceted agency responsible for regulating public utilities including electric, natural gas, telecommunication and water companies as well as motor carriers, oil and gas pipelines and oil and gas natural production. The Commission’s headquarters is in Topeka with the central Conservation office in Wichita and four Conservation district offices located in Dodge City, Wichita, Chanute and Hays.

The position provides technical support to agency employees.

Job Responsibilities may include but are not limited to the following:

•Repairs, maintains, and installs computer hardware such as peripheral equipment and systems;
•Installs, updates and troubleshoots applications and software;
•Provides technical assistance to computer system users;
•Answers questions to resolve computer problems for clients in person, via telephone or from remote locations;
•Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operation systems, telephone and mobile devices;
•Sets up and troubleshoots audio/visual equipment for Commission Business meetings, evidentiary and public hearings (potentially off-site) and other situations as needed;
•Troubleshoots work with other IT staff to identify and resolve LAN and communication issues;
•Provides training on hardware and software to users in classroom and one-on-one situations;
•Maintains records of hardware and software inventory, responses to help desk tickets, changes to system and media sanitation;
•Knowledge of Windows Server administration, VMWare, Avamar, and Dell Compellent.

Minimum Qualifications:

•High School Diploma or equivalent and three years advising and assisting computer users in a distributed computing environment. Education may be substituted for experience as determined relevant by the agency.

Listing expires on Sunday July 21st, 2019