Responsible for complete day-to-day Tier-I issues as they relate to the overall deployment and maintenance of desktop computer systems, phone systems, and other electronic systems within a small to medium sized organization. Incumbent acts as the primary, on-site interface to all levels of the organization to include elected officials and executives. Provide user training as needed and bring recommendations for change back for analysis. Keep accurate records and documentation to include help-guides and training materials.
Franklin County participates in the Kansas Public Employees Retirement System (KPERS & KP&F).
How to Apply: Complete On-Line Application at www.HRePartners.com.
Base Rate: $16.51 per hour
Date Opened: Friday, August 3, 2018
Date to Close: Open Until Filled
Hours: Generally, 8 a.m. to 5 p.m. Monday – Friday.
Overtime may be required.
Questions regarding this job announcement shall be directed to the Human Resources Department at 785-229-3444 or via e-mail at email@example.com.
Associate’s degree or equivalent from two-year college or technical school with a major in Computer Information Systems, Information Technologies or a related field or two to three years related experience and/or training required. A valid driver’s license is required.
Effectively troubleshoots and resolves issues related to desktop computer hardware, peripherals, network, and software in both on-site and remote environments with no supervision and with a high level of accuracy required.
Completes day-to-day Tier-I issues as they relate to the overall deployment and maintenance of desktop computer systems, phone systems, and other electronic systems within a small to medium sized organization.
Provides first-level support as needed to resolve 80% of day-to-day desktop and phone support issues within established response intervals required.
Completes basic research as required to identify and recommends solutions to meet the needs and requests of the user community. Educates self, completes requirements gathering from users, identifies needs, and makes recommendations to the IT Director for final selection.
Ability to establish and maintain effective working relationships with the co-workers, public, staff, management, other county employees, and contractors required.
Employee is expected to have acquired the necessary skills and knowledge to perform at an acceptable level within six months of being awarded the position.
Franklin County conducts background checks and drug screening on all potential candidates.
Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3444 at least two days prior to the scheduled test or interview.
Duties listed on the job description are intended only as illustrations of the various types to work performed. Omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position. The attached job description does not constitute an employment agreement and is subject to change as the County’s needs and requirements of the job change.
The State of Kansas and Franklin County are At-Will Employment jurisdictions. The County is an Equal Opportunity Employer. Applicants and/or employees with a disability as defined in the Americans with Disabilities Act may request accommodation to perform the position’s functions. Requests should be directed to the Human Resources Director.
Franklin County is an Equal Employment Opportunity Employer.