Berry Tractor in Topeka, KS is a full service dealership; we rent, sell, service and repair new and used heavy construction equipment. We feature Komatsu®, BOMAG, and Masaba equipment.
Our Topeka, KS Branch is seeking a detail oriented Customer Service Administrator with a minimum of 1 year of retail customer service, data entry and computer experience. If you have a great attitude and passion for customer service, apply today!
Monday-Friday Day Shift
Prepare, open, maintain, and close repair orders
Input daily time cards and run payroll report
Review all shop retail Work Orders for conditions or repairs that could be warranty
Ensure all photographs are taken for warranty documentation
Maintain KOWA machine profiles
Help with KOMTRAX reporting (machine satellite communications)
Basic computer skills are required.
Be able to discuss service invoices and collect payments
Maintain an effective work order control system for scheduling and accounting of all work performed in the shop/field
Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner
Schedule service appointments (Obtain customer and equipment data prior to arrival when possible)
Explain work and charges to customers
Provide exceptional customer service to our clients
A minimum of 1 year successful customer service in a retail setting
High school diploma or GED
Basic computer skills: must be able to write up customers’ needs and concerns in order to effectively communicate with shop foreman and technicians
Must be able to multi-task
Must have effective listening and communication skills in order to assist customers professionally in person or by phone
Applicants must pass background check and drug screen
Strong personal organizational skills as they relate to workload, time management and setting priorities
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To apply, visit our career site at: https://www.berrycompaniesinc.com/careers.html
Listing expires on Friday February 14th, 2020
Key Staffing is seeking customer service oriented individuals to fill MULTIPLE temp-to-hire Customer Care Representative positions! Great customer service opportunity for those naturally inclined! Full-time & Part-time positions available! $10.50/hr!
Customer Care Representative Job Responsibilities:
Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to provide transportation.
Keep control of the conversation.
Take accurate information.
Interface with all callers without regard to race religion, gender, national origin, age, or physical or mental health status
Have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public.
Intake personnel shall extend the same courteous and helpful service to each entity.
Generates courtesy calls and data records to ensure compliance with policy and procedures.
Provides quality customer interaction with adherence to policy and procedures.
Maintain high quality standards while generating calls and resolving issues.
Ensures all conversation and data records are accurate and complete.
Effectively handling calls and meeting performance standards within one week of completing the training program.
Contributes to team effort by accomplishing related results as needed.
Customer Care Representative Job Qualifications:
High School or GED equivalent required. College education preferred, but not required.
Strong understanding of customer care processes and techniques.
Ability to work independently.
Ability to adapt to learning styles to meet the client’s needs.
Successful completion of new hire orientation and training.
Minimum of one (1) year customer service experience, preferred.
Excellent written, oral and interpersonal communication skills.
Excellent leadership and human relations abilities.
Exceptional listening, technical and analytical skills.
Ability to communicate clearly and professionally through both verbal and written skills.
Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels.
Ability to multi-task and complete tasks within deadlines.
Demonstrates ability to work well with employees and management.
Thrive in a high paced growth company with constant change.
Self-motivated; ability to function without continuous supervision in a fast-paced environment.
Ability to proficiently use a computer and various software packages.
Flexible; good time management; ability to manage multiple tasks.
Ability to work effectively in a highly confidential environment.
Ability to operate 10-key device.
Listing expires on Thursday August 1st, 2019