Key Staffing is seeking customer service oriented individuals to fill MULTIPLE temp-to-hire Customer Care Representative positions! Great customer service opportunity for those naturally inclined! Full-time & Part-time positions available! $10.50/hr!
Customer Care Representative Job Responsibilities:
Responsible for taking inbound calls, verifying basic demographic information and data entry of the information to provide transportation.
Keep control of the conversation.
Take accurate information.
Interface with all callers without regard to race religion, gender, national origin, age, or physical or mental health status
Have occasional conversations with representatives of Health Plans, medical providers, medical facilities, transportation vendors and the general public.
Intake personnel shall extend the same courteous and helpful service to each entity.
Generates courtesy calls and data records to ensure compliance with policy and procedures.
Provides quality customer interaction with adherence to policy and procedures.
Maintain high quality standards while generating calls and resolving issues.
Ensures all conversation and data records are accurate and complete.
Effectively handling calls and meeting performance standards within one week of completing the training program.
Contributes to team effort by accomplishing related results as needed.
Customer Care Representative Job Qualifications:
High School or GED equivalent required. College education preferred, but not required.
Strong understanding of customer care processes and techniques.
Ability to work independently.
Ability to adapt to learning styles to meet the client’s needs.
Successful completion of new hire orientation and training.
Minimum of one (1) year customer service experience, preferred.
Excellent written, oral and interpersonal communication skills.
Excellent leadership and human relations abilities.
Exceptional listening, technical and analytical skills.
Ability to communicate clearly and professionally through both verbal and written skills.
Strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels.
Ability to multi-task and complete tasks within deadlines.
Demonstrates ability to work well with employees and management.
Thrive in a high paced growth company with constant change.
Self-motivated; ability to function without continuous supervision in a fast-paced environment.
Ability to proficiently use a computer and various software packages.
Flexible; good time management; ability to manage multiple tasks.
Ability to work effectively in a highly confidential environment.
Ability to operate 10-key device.