Division: Information Technology / Communications
Position Type: Regular, Classified, Full-Time, Nonexempt, Benefits-Eligible
Position Location: Topeka, Kansas
Work Hours: Hours are subject to availability of shift
Compensation: $19.16 hourly
The Kansas Bureau of Investigation is accepting applications to fill a Network Control Technician I position assigned to the Information Technology Section. The Help Desk must be adequately staffed to cover three shifts and it is operational 24x7x365.
The primary duties for this position are to:
• Provide support in a technical help desk environment;
• Assist KBI agents, law enforcement officers, and KBI and KCJIS users with day-to-day operational and communication needs;
• Provision access to information resources for users and devices and maintain documentation and databases to support provisioning and authorization;
• Answer calls from the public and the Kansas Crime Line;
• Maintain policy and procedures to support operations for the Help Desk/Communications Center;
• Monitor all KBI locations (cameras and access systems) to assist in maintaining site physical security;
• Provide support for all telecommunication needs of the KBI;
• Monitor systems relating to the emergency operations of the KBI and serve as the KBI communications center in the event of such emergencies.
Additional duties and responsibilities may be added to the position description at any time. The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.
High School Diploma or equivalent and six month experience monitoring and problem solving data, voice, and/or video networks. Education may be substituted for experience as determined relevant by the agency.
• One year experience working in a Help Desk environment (troubleshooting and diagnosing computer or network issues over the phone).
• One year experience performing computer software installation
• One year experience performing hardware installation.
• One year Customer service experience dealing with problem solving computer issues.
• One year experience troubleshooting network connectivity
• Experience working with National Crime Center Information (NCIC).
• Experience with shift work in a law enforcement or public safety environment.
• Commitment to producing high-quality work.
• Consistent demonstration of ownership of tasks or issues through final resolution.
• Strong communication skills, oral and written (US English required, additional languages are valued).
• Demonstrated ability to receive and execute instruction in a fast-paced, critical event-driven environment, and perform duties under pressure.
• Demonstrated ability to multitask; demonstrated flexibility and adaptability.
• Demonstrated attention to detail and capability to prioritize and focus on critical tasks.
• Experience with data entry work; ability to type accurately at 40 wpm.
• Ability to exercise tact, judgement, and discretion.
As a condition of employment, candidate(s) are subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements
HOW TO APPLY
The application process has 5 REQUIRED STEPS.
STEP 1: Register by completing the online Personal Data Form at https://admin.ks.gov/services/state-employment-center/sec-home/state-employment/register-personal-data
(Skip this step if you already have an Applicant ID number or State ID.)
STEP 2: Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue website at http://www.ksrevenue.org/taxclearance.html. If you need assistance with the tax clearance, please contact 785-296-3199.
A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days.
STEP 3: Complete the official State of Kansas Employment Application form at https://admin.ks.gov/services/state-employment-center/sec-home/state-employment/apply
STEP 4: Submit your online application to Kansas Bureau of Investigation (KBI).
STEP 5: Submit resume, cover letter and Kansas Tax Clearance Certificate (required documents) via email to KBIEmployment@KBI.STATE.KS.US or postal mail to:
Kansas Bureau of Investigation
ATTN: Human Resources
1620 SW Tyler
Topeka, KS 66612
• State of Kansas Employment Application form
• Resume, Cover Letter
• Current Kansas Tax Clearance Certificate
• Academic transcripts may be required at time of interview
KANSAS TAX CLEARANCE CERTIFICATE REQUIRED: Each applicant applying for a State of Kansas job vacancy must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue’s website at http://www.ksrevenue.org/taxclearance.html A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. All applicants, including current state employees, are responsible for submitting a valid certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact 785-296-3199.
Recruiter Contact Information:
Name: Julie Kampsen Phone: 785-296-8200
Email: KBIEmployment@KBI.STATE.KS.US Fax: 785-296-2011
What To Expect Next:
After your application is evaluated and ranked, you may be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome after the selection process is complete. You may call or email the recruiter contact listed to inquire about your application.
Veterans Preference’ Eligible (VPE):
Former military personnel or their spouse that have been verified as a “veteran” under K.S.A. 73-201 will receive an interview if they meet the competency factors of the position, including any preferred selection criteria established in accordance with K.A.R. 1-6-3. The veterans’ preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. See jobs.ks.gov for additional Veterans’ Preference Information.
Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process.
The Kansas Bureau of Investigation is an Equal Opportunity Employer