Duration: May-August 2017
This position will be in the IS team with a primary responsibility to provide technical and project related support to internal and external users, escalate issues to 2nd level personnel, and ensure the successful closure of requests of all kinds to the satisfaction of our customers. Regular responsibilities include PC builds and help desk support.
As a Bartlett and West intern you’ll work in a stimulating and collaborative environment where you’ll gain practical experience and exposure to diverse perspectives. You will also be introduced to the Purpose and Core Values that drive the employee owners each day along with the opportunity to understand the benefits of an employee-owned firm.
Interns will be encouraged to network with other employee owners and to build relationships across disciplines as well as with other interns and co-ops. We will provide organized social and networking opportunities throughout the summer where you will have the opportunity to connect with other graduates that have recently joined Bartlett & West as well as meet with our senior management team.
Customer Service 90%
•Serve as initial point of client contact and provide high quality customer service to all customers. Document, respond promptly, resolve, and/or escalate user support requests to other technicians to ensure customer satisfaction
•Communicate with clients keeping them informed of incident progress and upcoming changes
•Add/remove and troubleshoot hardware and software components and peripherals
•Work with manufacturers to troubleshoot and return damaged components
•Identify problems and propose changes to productions systems through the Operations Manager
•Setup computers using approved company images and contribute to the development of new images as necessary to keep pace with new technologies and/or correct issues
•Relocate computers to accommodate growth and/or change outs. Maintain list of activities/issues/needs above and beyond help request
•Provide end user support for Bartlett & West conference rooms and collaborative technologies
•Attend and contribute to staff meetings per schedule
•Follow all existing Information Systems procedures
•Help raise awareness across the company regarding Information Systems policies and compliance
•Educate end users on the usage of existing and new technologies through BWU and interpersonal interactions
•Strong team player with service-oriented attitude and customer focus
•Ability to work calmly and methodically in a high-pressure situation
•Ability to clearly communicate technical concepts to non-technical people
•Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
•Ability to multi-task in a fast-paced environment
•A passion for technology that shows in all aspects of performance
Education: High School diploma or equivalent.
Experience: Proven ability to support others with the usage of technology
Must be able to travel up to 20% of the time to regional locations.
This job description is not designed to cover or contain a listing of all functions and responsibilities that are required of this position. Employee owners are expected to take on additional responsibilities as requested.
Bartlett and West is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, status as a protected veteran or status as a qualified individual with disability.