Assists the department in the preparation, assembly, and delivery process for patient meal service through the completion of the following:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
Process Room Service customer orders, including patient/family initiated orders and those patients needing assistance. Assist patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Review Health Touch information to determine which patients have not placed an order for that meal period, and initiate telephone or personal contact with patient andor patient care services as appropriate.
Take phone calls and fax orders for all food requests. Receive requests for diet changes via computer, fax; or written format during downtime. Make necessary diet changes, keep Room Service order system updated. Follow standard procedures for diet patterns.
HS/GED preferred; related experience or education demonstrating a knowledge of normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems preferred.
This position is Full-time, Variable, 6a-2:30p, 6:15a-2:45p, 10:30a-7p, 11a-7:30p, 12p-8:30p.